Frequently Asked Questions

We specialize in the professional removal of Google Maps reviews that violate Google's policies. Our service includes:

• Policy review of each submission
• Professional removal requests filed with Google
• Transparent pricing (EUR 15 per removed review)
• Money-back guarantee if the removal is unsuccessful
• Fully GDPR-compliant processes

Removal is typically very fast:

• Within 24 hours: For most reviews
• Up to 7 days: For more complex cases

As soon as we receive your request, we assess the review and file the removal request with Google. You will be kept informed of the progress.

We work across all industries, with particular expertise in:

We can remove reviews that violate Google's policies:

• False or defamatory claims
• Reviews from people who were never customers
• Spam or fake reviews
• Reviews containing abusive content
• Reviews posted by competitors

Every review is assessed individually. For reviews that cannot be removed you pay nothing - the hold is simply released.

Yes, absolutely. All of our methods are fully legal and GDPR-compliant:

• All processes reviewed by specialized attorneys
• Full compliance with European data protection regulations
• Transparent documentation of all measures taken
• Regular compliance updates
• Exclusively ethical "white hat" strategies

We only use methods that comply with the guidelines of all review platforms.

A large share of our clients are legal professionals. We understand their unique requirements:

• Highest compliance standards
• Particular sensitivity around reputation
• Understanding of professional conduct rules
• Discretion and confidentiality
• Specialized strategies for legal professionals

Law firms value our professional approach and deep understanding of their industry.

We offer a full money-back guarantee:

• When you place your order, the amount is only authorized (reserved)
• We process your removal request with Google
• If the review is removed: only now are you charged
• If the removal is unsuccessful: the hold is released and you pay nothing

You bear zero risk. Our fee only arises with the result.

Our pricing is simple and transparent:

• No hidden costs
• No base fee or minimum order
• Money-back guarantee if the removal is unsuccessful

Payment is processed securely through Stripe:

• Credit card: Visa, Mastercard, American Express
• SEPA direct debit: Directly from your bank account
• Payment by invoice: SEPA bank transfer within 14 days

When you place your order, your credit card is only authorized (amount reserved). The actual charge happens only after the review is successfully removed. If removal is unsuccessful, the hold is released and you pay nothing.

92% of resolved cases are successfully removed (305 of 331).

For reviews that clearly violate Google's policies, the success rate is even higher. We carefully evaluate every case before we begin and keep you fully informed about the expected outcome.

Yes, you automatically receive a proper invoice by email. Since 5Sterne.net LLC is a US company, no VAT is charged for services provided to EU business customers (B2B) under the reverse charge procedure. The tax liability falls on the recipient of the service.